Table 2.

Main topics for interviews with pharmacy professionals regarding their patient medicines helpline service

Topics
1. Perceived purpose of their patient medicines helpline service.
2. Why the patient medicines helpline service was set up.
3. Perceived qualities of a good patient medicines helpline service.
4. How the quality of the patient medicines helpline service is ensured.
5. Perceived benefits of operating a patient medicines helpline service.
6. Perceived challenges of operating a patient medicines helpline service.
7. Perceptions as to whether and in what ways the patient medicines helpline service meets service users’ needs.
8. Perceptions as to whether and in what ways the patient medicines helpline service is cost-effective.
9. Perceptions as to whether and in what ways any aspects of the patient medicines helpline service could be improved.
10. Perceptions as to the usage of the patient medicines helpline service.
11. Perceptions as to whether they feel they have all the resources needed to provide their patient medicines helpline service the way they want to.
12. Perceptions as to procedures that are in place when an enquiry reveals that there has been a medicines-related error, and/or there is the potential to learn from an enquiry.