Table 1.

Chatbot question structure.

Category	Sample question(s)	Notes
Disclaimer	“If you are experiencing an emergency…” Terms of use Privacy policy	Consult with your legal and compliance team on exact language/wording
Eligibility	Are you a patient of ____? Do you live in (city/county/state)? Do you have an upcoming appointment?	Eligibility criteria depend on institutional policy and preference
Exposures	Have you recently travelled to (list of countries)? Have you been in contact with someone who has travelled to these countries and is now sick? Have you been in contact with someone known to have coronavirus (COVID-19)? Have you been told by a public health official that you may have been exposed to coronavirus (COVID-19)?	Follow recommendations of the CDCa and public health agencies, and update frequently Include language to address children and their adult close contacts
Symptoms	Are you experiencing any of the following symptoms?	Follow recommendations of the CDC and public health agencies, and update frequently
Risk factors	Do you have any of the following health conditions?	Follow recommendations of the CDC and public health agencies, and update frequently
Follow-up	Do you have access to…? Are you interested in having a telehealth visit? Please provide a call back number/email.	These questions are dependent on your institution's follow-up plan for chatbot interactions

^aCDC: Centers for Disease Control and Prevention.