Table 4.

Tip Sheets Developed to Assist Patients, Office Staff, and Providers With Critical Areas of Troubleshooting

User Group	Tip Sheet
Patients	Welcome letter (explains process, functionality, rationale, and limitations of telemedicine)
	Telemedicine consent form
	Equipment testing and software downloads (for mobile devices, computers)
	Electronic patient registration
Office staff	Scheduling a video encounter
	Arranging for an interpreter for a video visit
	How to troubleshoot for patients
	Electronic patient registration
Providers	Equipment testing and software downloads (for mobile devices, computers)
	Starting a scheduled video encounter
	Starting an “on the fly” (unscheduled) video encounter
	Navigating the telemedicine platform
	COVID-19 clinical communications
	Legal and billing FAQs