Table 3.
Satisfaction level of the service characteristics in public health facilities at Adama town, Ethiopia, June 01–30, 2018 June 01–30, 2018
| Variables | Satisfaction | |
|---|---|---|
| Yes | No | |
| Frequency(percentage) | Frequency(percentage) | |
| Health facility distance | 162 (34) | 315 (66) |
| Information service | 385 (80.7) | 92 (19.3) |
| Toilet cleanliness and access | 131 (27.5) | 346 (72.5) |
| Complete information provision | 143 (30) | 334 (70) |
| Cost paid | 71 (14.9) | 406 (85.1) |
| Confidentiality of provider | 266 (55.8) | 211 (44.2) |
| Drug and supplies availability | 294 (61.6) | 183 (38.4) |
| Privacy | 268 (56.2) | 209 (43.8) |
| Respect and courtesy of staff | 192 (40.3) | 285 (59.7) |
| Examination room cleanliness | 181 (37.9) | 296 (62.1) |
| Waiting area cleanliness | 185 (38.8) | 292 (61.2) |
| Wait time | 436 (91.4) | 41 (8.6) |
| Overall cleanliness of facility | 138 (28.9) | 339 (71.1) |