Table 2.
PHRU Zazi Evaluation Study Client Satisfaction with Clinic Flow Time by Phase (Phase 1, Feb-June 2018; Phase 2, June 2018–March 2019)
| Variable | Overall | Phase 1 | Phase 2 | P-Value |
|---|---|---|---|---|
| Total time (in minutes) in clinica | ||||
| Median (IQR) | n = 614, 96.0 (79.0–121) | n = 283, 86.0 (72.0–108) | n = 331, 102 (87.0–136) | < 0.0001 |
| Time (in minutes) spent in Receptiona | ||||
| Median (IQR) | n = 596, 17.0 (11.0–25) | n = 265, 15.0 (9.00–21) | n = 331, 19.0 (12.0–28) | < 0.0001 |
| Time (in minutes) for pre-test counsellinga | ||||
| Median (IQR) | n = 615, 9.00 (7.0–13.0) | n = 283, 10.0 (7.0–14.0) | n = 332, 9.0 (6.5–13.0) | 0.0755 |
| Min, Max | 2, 83 | 2, 74 | 2,83 | |
| Total time (in minutes) for counsellor-led screeningsa | ||||
| Median (IQR) | n = 613, 19.0 (15.0–24.00) | n = 281, 17.0 (13.0–22.00) | n = 332, 21.0 (17.0–27) | <.0001 |
| Time (in minutes) for Family History and Behaviour Surveya | ||||
| Median number of time (IQR) | n = 611, 7.0 (5.0–10) | n = 281, 8.0 (6.0–11) | n = 330, 6.0 (5.0–8) | <.0001 |
| Mean number of time (SD) | n = 611, 8.1 (4.54) | n = 281, 9.4 (5.3) | n = 330, 7.1 (3.4) | <.0001 |
| Min, Max number of time | n = 611, (2–65) | n = 281, (3–65) | n = 330, (2–22) | |
| Time (in minutes) for post-test counsellinga | ||||
| Median (IQR) | n = 616, 7.0 (5.0–9) | n = 284, 7.0 (5.0–8) | n = 332, 8.00 (6.0–10) | <.0001 |
| Min, Max | 1, 41 | 1, 17 | 1,41 | |
| Total time (in minutes) for counsellor HTS processa | ||||
| Median number of time (IQR) | n = 616, 39.0 (32.0–48.5) | n = 284, 36.5 (31.0–45) | n = 332, 41.5 (35.0–51) | <.0001 |
| Mean number of time (SD) | n = 616, 43.1 (15.9) | n = 284, 39.2 (12.2) | n = 332, 46.4 (17.8) | <.0001 |
| Min, Max number of time | n = 616, (18–138) | n = 284, (18–111) | n = 332, (21–138) | |
| How would you rate the amount of time it took from when you entered the clinic until you were seen by a counsellor?a | ||||
| I feel very/somewhat satisfied (%) | 575 (94.1) | 262 (93.2) | 313 (94.8) | 0.6820 |
| I feel very/somewhat unsatisfied (%) | 12 (2.0) | 6 (2.1) | 6 (1.8) | |
| Neutral (%) | 24 (3.9) | 13 (4.6) | 11 (3.3) | |
| How would you rate the amount of time it took the counsellor to provide the pre-test counselling you received?a | ||||
| I feel very/somewhat satisfied (%) | 596 (97.5) | 270 (96.4) | 326 (98.5) | – |
| I feel very/somewhat unsatisfied (%) | 3 (0.5) | 3 (1.1) | 0 (0.0) | |
| Neutral (%) | 12 (2.0) | 7 (2.5) | 5 (1.5) | |
| How would you rate the amount of time it took the counsellor to provide the health screening tests and test results to you?a | ||||
| I feel very/somewhat satisfied (%) | 594 (97.2) | 272 (97.1) | 322 (97.3) | 0.9264 |
| I feel very/somewhat unsatisfied (%) | 5 (0.8) | 2 (0.7) | 3 (0.9) | |
| Neutral (%) | 12 (2.0) | 6 (2.1) | 6 (1.8) | |
| How would you rate the amount of time it took the counsellor to provide the test results and post-test counselling you received?a | ||||
| I feel very/somewhat satisfied (%) | 594 (97.9) | 273 (98.2) | 321 (97.6) | – |
| I feel very unsatisfied (%) | 1 (0.2) | 1 (0.4) | 0 (0.0) | |
| Neutral (%) | 12 (2.0) | 4 (1.4) | 8 (2.4) | |
| How would you rate the amount of time you spent with the nurse for further consultation and referrals?a | ||||
| I didn’t see the nurse (%) | 201 (43.7) | 195 (69.9) | 6 (3.3) | <.0001 |
| I feel very/somewhat satisfied (%) | 257 (55.9) | 83 (29.7) | 174 (96.1) | |
| Neutral (%) | 2 (0.4) | 1 (0.4) | 1 (0.6) | |
IQR interquartile range, SD standard deviation
aOverall may not be equal to the sample size as a result of missing responses
Counsellor-led HTS per phase is inclusive of pre-test counselling, phase-inclusive screenings, and post-test counselli