Table 1.
Operationalization of Constructs.
| Constructs | Observed Variables | Questions (Response 1-strongly disagree to 5-strongly agree) | Sources |
|---|---|---|---|
| Primary Concern (PCON) | PCON1 | It bothers me when health providers ask me this much personal information. | [124] |
| PCON2 | I am concerned that health centres will be collecting too much of personal information. | ||
| PCON3 | I am concerned that unauthorized people may access my personal information. | ||
| PCON4 | I am concerned that health providers may keep my personal information in non-accurate manner. | ||
| PCON5 | I am concerned about giving information to health providers. | ||
| Trust (T) | T1 | Healthcare service providers are trustworthy. | [91] |
| T2 | Healthcare service provider is one that keeps promises and commitments. | ||
| T3 | I trust healthcare service provider because they keep my best interests in mind. | ||
| Perceived Utility (PU) | PU1 | Aadhaar linked healthcare services will enable me quick service. | [28], [29], Davis, Bagozzi and Warshaw (1989) |
| PU2 | Using Aadhaar linked healthcare services will increase productivity of service provider. | ||
| PU3 | Aadhaar linked healthcare services will improve performance of service providers. | ||
| PU4 | Using Aadhaar linked healthcare services will enhance effectiveness of service providers. | ||
| PU5 | Using Aadhaar linked healthcare services will make it easier to get healthcare services. | ||
| PU6 | Overall, I find Aadhaar linked healthcare services system useful for me. | ||
| Perceived Ease of Use (PEOU) | PEOU1 | Learning to get healthcare services using Aadhaar will be easy for me. | [28], [29], Davis, Bagozzi and Warshaw (1989) |
| PEOU2 | It will be easy to get healthcare service using Aadhaar based service. | ||
| PEOU3 | It will be easy for me to remember how to get required service using Aadhaar based healthcare service. | ||
| PEOU4 | My interaction with healthcare service providers is clear and understandable. | ||
| PEOU5 | I find [that it will not] take a lot of effort in using healthcare services. | ||
| PEOU6 | Overall, I find the Aadhaar based healthcare service will be easy to use. | ||
| Behavioral Intention (BI) | BI1 | I intend to use Aadhaar based healthcare service in future. | [86] |
| BI2 | I plan to use Aadhaar based healthcare service. | ||
| BI3 | I expect to use Aadhaar based healthcare service in future. |