Table 2.

Descriptive statistics of the organizational health literacy (OHL) attributes (N = 130).

HLHO-10 Items	M	SD	Min.–Max.
1. Is the leadership explicitly committed to HL (e.g., mission statement, HR planning)?	5.2	1.4	1–7
2. Is HL in your organization integrated into quality management measures?	5.0	1.5	1–7
3. Are clients involved in developing health information in your organization	3.9	1,7	1–7
4. Is individualized health information provided by your organization (e.g., other languages, large print, braille)?	3.9	1.9	1–7
5. Are there communication standards in your organization that ensure patients actually understand the information they need (e.g., translators, time to think before answering, asking for questions)?	5.0	1.6	1–7
6. Does your organization make an effort to ensure clients can easily find their way (e.g., signposts, health information staff)?	5.4	1.5	2–7
7. Is information in your organization available for different client groups in different media (e.g., 3D models, DVDs, illustrated stories)?	4.1	1.9	1–7
8. Does your organization ensure that especially in critical situations your clients actually understand everything (e.g., intake of medication, therapeutic measures, patient consent)?	5.2	1.5	1–7
9. Does your organization assist clients in determining possible costs (e.g., additional payments for medical or other health-related treatments)?	5.3	1.8	1–7
10. Do employees and skilled staff in your organization receive training in HL?	4.8	1.6	1–7
Average mean of HLHO-10: overall degree of organizational health literacy	4.8	1.1	2–7

M: mean value, SD = standard deviation.