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. 2020 Apr 27;8(4):e16507. doi: 10.2196/16507

Table 3.

Usability problems in version 2 of all 3 self-tests, rate of errors, and solutions (n=134).

Problem ID Usability problem Rate of errors/trials Improvements made
1 Incorrect performance 66/402 (16%) Added new, improved instructions to the videos (new voiceover and added graphical elements to draw attention to the details of the test procedures); added a warning message that appears if trying to start the test without watching instructions; and added real-time TTSa voice feedback on the number of repetitions in the Self-STSb
2 Started performing test (during instruction video) without starting the test in the app 28/402 (7%) Changed structure of the app: main window now has two separate buttons, one for “start test” and one for “instructions”
3 Did not sit still and wait for start signal after test was started in the app 39/268 (15%) Added real-time verbal step-by-step instructions that are initiated after the test is started in the app
4 Incorrect placement of phone 11/402 (3%) Added real-time verbal instruction explaining where to place the phone and when to do this
5 Did not hear/perceive instructions 4/402 (1%) Changed settings in the app so that the volume is always on maximum levels during testing, to prevent participants from accidentally pressing the “volume down” button
6 Accidentally cancelled the test 8/402 (2%) Reduced the size of the “stop” button

aTTS: text-to-speech.

bSTS: Sit to Stand.