Table 5.

Structured model.

	Relationship	Direct Effect	t-Value	Decision	F2
H1a	E-Govt→ E-P	0.272	8.075	Supported	0.107
H1b	E-Govt→ S-p	0.137	3.317	Supported	0.028
H1c	E-Govt→ ATOB	0.326	8.68	Supported	0.142
H2a	conv19-WOM→E-P	0.563	16.353	Supported	0.456
H2b	conv19-WOM→S-P	0.368	8.34	Supported	0.149
H2c	conv19-WOM→ATOB	0.493	12.674	Supported	0.323
H3a	E-P→S-P	0.187	4.359	Supported	0.037
H3b	ATOB→S-P	0.228	5.835	Supported	0.059