Table 6.
Level of user satisfaction over CC services and facilities (n=2,238).
| Services and facilities | Satisfied f (%) | Partially satisfied f (%) | Not satisfied f (%) |
|---|---|---|---|
| Waiting arrangement | 1918 (85.7) | 297 (13.3) | 23 (1.0) |
| Waiting time | 1719 (76.8) | 486 (21.7) | 33 (1.5) |
| Cleanliness of the CC | 1798 (80.3) | 410 (18.3) | 30 (1.3) |
| Privacy maintained | 1631 (72.9) | 535 (23.9) | 72 (3.2) |
| Interaction and behavior of care providers | 1908 (85.3) | 320 (14.3) | 10 (0.4) |
| Perceived quality of services | 1805 (80.7) | 401 (17.9) | 32 (1.4) |
| Availability of medicines | 1707 (76.3) | 477 (21.3) | 54 (2.4) |
| Qualified person(s) provide service | 1916 (85.6) | 285 (12.7) | 37 (1.7) |
| Enough information was given | 1714 (76.6) | 475 (21.2) | 49 (2.2) |
| Received prompt service | 1919 (85.7) | 268 (12) | 51 (2.3) |
| Quality of health education | 1889 (84.4) | 276 (12.3) | 73 (3.3) |