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No-show and attending patients’ preferences for appointment time and confirmation
| PREFERENCE | NO-SHOW, % | ATTENDING, % | P VALUE |
|---|---|---|---|
| Best time for an appointment | .01 | ||
| • Morning | 43.2 | 35.0 | |
| • Afternoon | 24.8 | 20.0 | |
| • Evening | 19.0 | 18.0 | |
| • Weekend | 13.9 | 12.6 | |
| • No preference | 23.6 | 32.9 | |
| Confirmation of the appointment | < .001 | ||
| • 1, 2, or 3 d before appointment | 91.7 | 75.1 | |
| • No need for confirmation | 8.2 | 24.9 | |
| Best way to confirm | .06 | ||
| • Telephone | 72.5 | 67.0 | |
| • Short message service | 26.8 | 30.8 | |
| 23.6 | 25.7 |
