Table 1.

PDSA cycle interventions

PDSA	Intervention
1	1a Replace unscheduled NEW slots with RET slots
2	2a Replace 6 of 8 NEW slots per week with HFU/UC/PHY/RET 2b Number of NEW slots per week based on resident’s time to third RET ≥ 90 days=no NEW 45–89 days=1 NEW ≤ 45 days=2 NEW 2c Change all slots to RET for residents with only one clinic in a 4-week timeframe

HFU, hospital follow-up; PHY, physical; RET, return; UC, urgent care.