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. 2020 May 19;20:439. doi: 10.1186/s12913-020-05321-3

Table 2.

dimensions of care and types of care experienced by women during uncomplicated births at health facility, n = 378

Experienced quality Dimensions Sub-components of the dimension measured Yes n(%)
Human and physical resources Attendant is available in the facility 341(90.2)
Clean and good-looking labor ward 309(81.7)
Available electric light in the facility 306(81)
Labor room is not crowded 264(69.8)
Clean delivery beds/coach 220(58.2)
Clean delivery room 202(53.4)
Water is available in the facility 189(50)
Clean toilet in the facility 164(43.4)
Cognition Initial assessment and health history taken at arrival 359(95)
The diagnoses were explained 154(43)a
Caring procedures were explained to mother 98(25.9)
Attendants answer mothers’ questions 103(27.2)
Advised health promotion (breast feeding, diet, immunization, etc.) 253(66.9)
Respect, dignity, equity Communicate politely while giving services 267(70.6)
Curtains/barriers were used for privacy 192(50.8)
Took consent/permission prior to any procedure 88(23.3)
Emotional support Showed compassion for mother’s concerns 274(72.5)
Supportive staff 177(46.8)
Companions of mothers’ choice are allowed 8(2.1)
Gave periodic updates on status and progress of labor 134(35.4)

awomen who reported that examination and health history was taken at arrival