Table 2.

Implementation fidelity of intervention components and moderating factors affecting fidelity

Component of Adherence	Intervention Component	% of adherence	Level of implementation fidelity	Moderating factors affecting fidelity
Content	Referral of suitable patients by specialists at the SOCs	25	Low	• Providers’ responsiveness • Context (providers) • Context (organizational) • Context (system)
	Consolidation of care under one dedicated physician	0	Low	• Complexity of program; • Context (organizational)
	Stratification of care according to patients’ needs (simple conditions were referred to primary care and more complex were referred to internal medicine specialists)	100	High	• Facilitating strategies
	Preparation of transition from SOCs to other appropriate sites through patient education, appointment management and provision of referral memo by CC	90	High	• Facilitating strategies
	Support of PCC providers by a team of hospital based providers (specialists, CC, nurse, and AHP: dietician, medical social worker, psychologist, and pharmacist)	20	Low	• Context (organizational)
	Multi-disciplinary case conferences involving specialists, PCC providers and AHP to refine care plans for patients	2.5	Low	• Context (organizational) • Context (system)

SOC specialist outpatient clinic, CC care coordinator, PCC primary and community care, AHP allied health professionals