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. 2020 May 9;17(9):3297. doi: 10.3390/ijerph17093297

Table 2.

Participants interviewed for each selected case study.

Case Selected Personnel Interviewed
Case A

  1. Hospital Director

  2. Leader of a Kaizen–Kata Team (A&E team), also leader of the ISO 9000 project.

  3. Leader of a Kaizen–Kata Team (Cystic fibrosis team)

  4. Specialist Doctor

  5. Emergency Technician

  6. Administrative employee
Case B
  • 7.

    Hospital Director

  • 8.

    Leader of a Kaizen–Kata Team

  • 9.

    Specialist Doctor

  • 10.

    Emergency Technician

  • 11.

    Emergency Technician
Case C
  • 12.

    Hospital Director

  • 13.

    Specialist Doctor

  • 14.

    Administrative employee