Table 4.
Identified effects or consequences of each problem and frequencies of each selected problem by Kaizen Team (KT).
| TEAM 1 | A&E Team-a | |
|---|---|---|
| Problem/Effects | Errors in Admissions | Frequency |
| E1 | Complaints from relatives | 12 |
| E2 | Complaints from the patient | 8 |
| E3 | Reworking | 32 |
| E4 | Waste of time | 6 |
| E5 | Delays in medical processes | 28 |
| E6 | Employee errors committed while carrying out tasks | 4 |
| E7 | Waste of material | 5 |
| E8 | Conflict with management | 1 |
| TOTAL | – | 96 |
| TEAM 2 | Patient Care Team | |
| Problem/Effects | Delays in Care | |
| E1 | Complaints from relatives | 11 |
| E2 | Complaints from the patient | 34 |
| E3 | Reworking | 8 |
| E4 | Waste of time | 16 |
| E5 | Delays in medical processes | 12 |
| E6 | Delays in attending other patients arriving for consultation | 20 |
| E7 | Complaints from other patients | 8 |
| E8 | Duplication of tasks by trying to solve “the problem quickly” | 3 |
| TOTAL | – | 112 |
| TEAM 3 | Fibrosis Team “Quick Innovation” | |
| Problem/Effects | Drug Shortages | Frequency |
| E1 | Lack of patient care | 12 |
| E2 | Complaints from the patient | 6 |
| E3 | Complaints from relatives | 3 |
| E4 | Delays in medical treatment | 18 |
| E5 | Risk of errors in medical procedures | 1 |
| E6 | Conflict between employees and management | 2 |
| E7 | Complaints from other patients | 6 |
| E8 | Duplication of tasks by trying to solve “the problem quickly” | 8 |
| TOTAL | – | 56 |