Table 1.
Measures and results of CFA.
| Scales and items | Factor Loadings | |
|---|---|---|
| Health stress | ||
| I am currently experiencing serious health problems | 0.74 | |
| Someone very close to me is currently experiencing serious health problems | 0.84 | |
| I recently had a serious accident or injury | 0.74 | |
| Relationship stress | ||
| I am currently experiencing relationship problems with my parents or in-laws | 0.80 | |
| I am currently experiencing relationship problems with my significant other | 0.76 | |
| I recently had a romantic relationship end | 0.63 | |
| Financial stress | ||
| I am currently experiencing financial problems | 0.72 | |
| I have frequent disagreements with those close to me over how to spend money | 0.91 | |
| I have too much debt / I owe too much money | 0.79 | |
| Emotional exhuastion | ||
| I feel I am working too hard for my customers because they're too demanding | 0.81 | |
| Working with my sales manager puts extra stress on me | 0.84 | |
| I feel emotionally drained by the pressure my sales manager puts on me | 0.86 | |
| I feel frustrated trying to satisfy non-sales employees | 0.83 | |
| I feel I work too hard trying to satisfy co-workers | 0.79 | |
| I feel dismayed by the actions of top management | 0.76 | |
| I feel burned out from trying to meet top management expectations | 0.79 | |
| Diminished personal accomplishment (reverese coded) | ||
| I feel effective in solving the problems of my customers. | 0.67 | |
| I feel I am an important asset to my supervisor | 0.74 | |
| I feel I am a positive influence on my coworkers | 0.71 | |
| I feel I satisfy the demands set by top management | 0.74 | |
| I feel I make a positive contribution toward top management goals | 0.78 | |
| Depersonalization | ||
| I feel I treat some customers as if they were impersonal “objects” | 0.73 | |
| I feel indifferent toward some of my customers | 0.69 | |
| I feel a lack of personal concern for my sales manager | 0.80 | |
| I feel indiffferent toward my sales manager | 0.82 | |
| I feel I have become callous toward coworkers | 0.83 | |
| I feel insensitive towards support employees | 0.82 | |
| I feel I am becoming less sympathetic toward top management | 0.83 | |
| I feel alientated from top management | 0.82 | |
| Salesperson performance | ||
| I am exceeding sales objectives and targets | 0.89 | |
| I am generating new customer sales | 0.87 | |
| I am generating repeat customer sales | 0.85 | |
| Compared to the average salesperson in my firm, I would rate my performance | 0.81 | |
| Role ambiguity | ||
| Clear, planned goals and objectives exist for my job | 0.82 | |
| I know what my responsibilities are | 0.91 | |
| I know exactly what is expected of me | 0.78 | |
| Explanation is clear of what has to be done | 0.64 | |
| Role conflict | ||
| I have to buck a rule or policy in order to make sales | 0.69 | |
| I receive incompatible requests from two or more people | 0.72 | |
| I do things that are accepted by some colleagues but not others | 0.78 | |
| I receive a sales objective without adequate support from my department | 0.74 | |
| Role overload | ||
| I spend too much time on unnecessary things | 0.67 | |
| I do not receive adequate resources to complete my job | 0.64 | |
| The expectations of my job are too high | 0.66 |
*all factor loadings have a p-value of < 0.01