. 2020 May 26;20:473. doi: 10.1186/s12913-020-05332-0

Table 2.

Analysis of mean difference for patient’s experience variables

Variable	Hospital
Variable	FETHA	ESUTH	UNTH	p-value	Remark
Waiting Time	10.56^b ± 4.96	7.67^a ± 4.23	11.32^b ± 5.73	0.000	Significant
OPD Environment	26.21^a ± 4.42	26.64^a ± 4.95	27.09^a ± 4.10	0.285	Not Significant
Quality of Doctors Services	43.89^c ± 7.04	41.63^b ± 9.23	38.66^a ± 9.74	0.000	Significant
Quality of care by Nurses/Other Medical Staff	22.04^a ± 7.23	19.89^a ± 6.60	19.95^a ± 7.67	0.172	Not Significant
Responsiveness	48.83^a ± 13.38	51.07^a ± 10.86	48.82^a ± 15.93	0.282	Not Significant
Overall Quality Rating (%)	76.46^b ± 11.08	72.90^a ± 11.89	73.00^a ± 12.39	0.014	Significant

Values are mean ± Standard Deviation. Mean values along the row with different alphabetical superscript indicates a significant different