Table 3.

Analysis of mean difference for patient’s experience variables scores among outpatients, along type of care (surgical and medical)

Variable	Service Type	Hospital			P-value	Remark	Overall
		FETHA	ESUTH	UNTH
Waiting Time	Medical	11.0b ± 0.53	7.4a ± 0.47	11.67a ± 0.91	0.000	Significant	9.75a ± 0.38
	Surgical	10.18b ± 0.58	8.0a ± 0.56	11.31b ± 0.62	0.001	Significant	9.88a ± 0.35
	p-value	0.290	0.417	0.749			0.801
OPD Environment	Medical	27.22a ± 0.43	26.44a ± 0.52	25.85a ± 0.55	0.170	Insignificant	26.57a ± 0.29
	Surgical	25.36a ± 0.52	26.89b ± 0.70	28.16 b ± 0.498	0.002	Significant	26.63a ± 0.34
	p-value	0.007*	0.611	0.002*			0.885
Quality of Doctors’ care or Services	Medical	44.63b ± 0.68	43.75b ± 0.86	35.25a ± 1.60	0.000	Significant	41.8a ± 0.57
	Surgical	43.27a ± 0.85	39.03a ± 1.34	41.62a ± 1.90	0.028	Significant	41.54a ± 0.66
	p-value	0.216	0.004*	0.026*			0.761
Quality of care or Services by Other Medical Staff	Medical	22.71a ± 1.17	22.4a ± 1.13	19.23a ± 1.63	0.142	Insignificant	21.62a ± 0.78
	Surgical	21.64b ± 1.01	16.47a ± 1.81	20.88b ± 1.90	0.065	Insignificant	20.60a ± 0.82
	p-value	0.49	0.010*	0.513			0.371
Responsiveness	Medical	50.00b ± 1.29	50.53b ± 1.40	42.92a ± 2.38	0.003	Significant	48.33a ± 0.97
	Surgical	47.85a ± 1.63	51.72b ± 1.17	53.93b ± 1.62	0.016	Significant	50.77a ± 0.91
	p-value	0.302	0.515	0.000*			0.066
Overall Rating (in %)	Medical	78.37c ± 1.14	74.53b ± 1.22	68.43a ± 1.58	0.000	Significant	74.30a ± 0.79
	Surgical	74.85b ± 1.29	70.89a ± 1.68	76.96b ± 1.51	0.020	Significant	74.31a ± 0.86
	p-value	0.043*	0.041*	0.000*			0.993

Values are mean ± Standard Deviation. Mean values along the row (among the hospitals) with different alphabetical superscript indicates a significant different (p < 0.05), while the p-value of less than 0.05 indicates a significant difference between the hospital services (medical and surgical);

*indicate significant difference