. 2020 May 26;20:473. doi: 10.1186/s12913-020-05332-0

Table 4.

Measure of association between patient experience variables and socioeconomic status of outpatients

SES	Categories	Waiting Time		Chi-Square	Linear by Linear Association
SES	Categories	≤10	> 10	Chi-Square	Linear by Linear Association
Level of Education	No Formal Education	21^a(38.9)	33^a(61.1)		11.215[0.001]*
	Primary Education	47 ^b(55.3)	38^b(44.7)
	Secondary Education	60^c(58.3)	43^c(41.7)
	Tertiary Education	109^d(65.7)	57 ^d(34.3)
Employment Status	Employed	102^a(60)	68^a(40)	6.358[0.95]
	Not Employed	56 ^c(48.7)	59^c(51.3)
	Student	31^a(63.3)	18^a(36.7)
	Retired	48 ^b(64.9)	26^b(35.1)
Variable	Categories	OPD Environment		Chi-Square	Linear by Linear Association
Variable	Categories	≤15	> 15	Chi-Square	Linear by Linear Association
Level of Education	No Formal Education	1 ^a(1.9)	53^a(98.1)		2.337[0.126]
	Primary Education	4^a(4.7)	81 ^a(95.3)
	Secondary Education	5^a(4.9)	98^a(95.1)
	Tertiary Education	12^a(7.2)	154^a(92.8)
Employment Status	Employed	14^a(8.2)	156^a(91.8)	4.734[0.192]
	Not Employed	4^a(3.5)	111^a(96.5)
	Student	2^a(4.1)	47^a(95.9)
	Retired	2^a(2.7)	72^a(97.3)
Variable	Categories	Quality of Doctors Services		Chi-Square	Linear by Linear Association
Variable	Categories	≤25	> 25	Chi-Square	Linear by Linear Association
Level of Education	No Formal Education	5^a(9.3)	49^a(90.7)		0.246[0.62]
	Primary Education	8^a(9.4)	77^a(90.6)
	Secondary Education	6^a(5.8)	97^a(94.2)
	Tertiary Education	13^a(7.8)	153^a(92.2)
Employment Status	Employed	13^b (7.6)	157^b(92.4)	6.706[0.082]
	Not Employed	12^c(10.4)	103^c(89.6)
	Student	6^c(12.2)	43^c(87.8)
	Retired	1^a(1.4)	73^a(98.6)
Variable	Categories	Quality of care or Services by Nurses/other Medical Staff		Chi-Square	Linear by Linear Association
Variable	Categories	≤25	> 25	Chi-Square	Linear by Linear Association
Level of Education	No Formal Education	3^a(14.3)	18^c(85.7)		7.132[0.008]*
	Primary Education	5^b(20.8)	19^b(79.2)
	Secondary Education	10^b(19.6)	41^b(80.4)
	Tertiary Education	26^c(38.2)	41^a(60.3)
Employment Status	Employed	13^a(20.3)	51^a(79.7)	5.057[0.536]
	Not Employed	17^a(30.4)	39^a(68.6)
	Student	6^a(40)	9^a(60)
	Retired	9^a(31)	20^a(69)
SES	Categories	Responsiveness		Chi-Square	Linear by Linear Association
SES	Categories	≤50	> 50	Chi-Square	Linear by Linear Association
Level of Education	No Formal Education	18^a(33.3)	36^a(66.7)		0.569[0.451]
	Primary Education	33^a(38.8)	52^a(61.2)
	Secondary Education	37^a(35.9)	66^a(64.1)
	Tertiary Education	52^a(31.3)	114^a(68.7)
Employment Status	Employed	55^a(32.4)	115^a(67.6)	0.675[0.879]
	Not Employed	42^a(36.5)	73^a(63.5)
	Student	18^a(36.7)	31^a(63.3)
	Retired	25^a(33.8)	49^a(66.2)
Variable	Categories	Overall Rating (%)		Chi-Square	Linear by Linear Association
Variable	Categories	≤70	> 70	Chi-Square	Linear by Linear Association
Level of Education	No Formal Education	17^a(31.5)	37^a(68.5)		1.312[0.252]
	Primary Education	32^a(37.6)	53^a(62.4)
	Secondary Education	33^a(32)	70^a(68)
	Tertiary Education	68^a(41)	98^a(59)
Employment Status	Employed	60^b(35.3)	110^b(64.7)	8.711[0.033]*
	Not Employed	51^c(44.3)	64^c(55.7)
	Student	21^c(42.9)	28^c(57.1)
	Retired	18^a(24.3)	56^a(75.7)

Each superscript letter denotes a subset of Variable categories whose row proportions do not differ significantly from each other at the .05 level, ()-%, [] - p-value

*indicate significant difference