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. 2020 May 26;20:473. doi: 10.1186/s12913-020-05332-0

Table 4.

Measure of association between patient experience variables and socioeconomic status of outpatients

SES Categories Waiting Time Chi-Square Linear by Linear Association
≤10 > 10
Level of Education No Formal Education 21a(38.9) 33a(61.1) 11.215[0.001]*
Primary Education 47 b(55.3) 38b(44.7)
Secondary Education 60c(58.3) 43c(41.7)
Tertiary Education 109d(65.7) 57 d(34.3)
Employment Status Employed 102a(60) 68a(40) 6.358[0.95]
Not Employed 56 c(48.7) 59c(51.3)
Student 31a(63.3) 18a(36.7)
Retired 48 b(64.9) 26b(35.1)
Variable Categories OPD Environment Chi-Square Linear by Linear Association
≤15 > 15
Level of Education No Formal Education 1 a(1.9) 53a(98.1) 2.337[0.126]
Primary Education 4a(4.7) 81 a(95.3)
Secondary Education 5a(4.9) 98a(95.1)
Tertiary Education 12a(7.2) 154a(92.8)
Employment Status Employed 14a(8.2) 156a(91.8) 4.734[0.192]
Not Employed 4a(3.5) 111a(96.5)
Student 2a(4.1) 47a(95.9)
Retired 2a(2.7) 72a(97.3)
Variable Categories Quality of Doctors Services Chi-Square Linear by Linear Association
≤25 > 25
Level of Education No Formal Education 5a(9.3) 49a(90.7) 0.246[0.62]
Primary Education 8a(9.4) 77a(90.6)
Secondary Education 6a(5.8) 97a(94.2)
Tertiary Education 13a(7.8) 153a(92.2)
Employment Status Employed 13b (7.6) 157b(92.4) 6.706[0.082]
Not Employed 12c(10.4) 103c(89.6)
Student 6c(12.2) 43c(87.8)
Retired 1a(1.4) 73a(98.6)
Variable Categories Quality of care or Services by Nurses/other Medical Staff Chi-Square Linear by Linear Association
≤25 > 25
Level of Education No Formal Education 3a(14.3) 18c(85.7) 7.132[0.008]*
Primary Education 5b(20.8) 19b(79.2)
Secondary Education 10b(19.6) 41b(80.4)
Tertiary Education 26c(38.2) 41a(60.3)
Employment Status Employed 13a(20.3) 51a(79.7) 5.057[0.536]
Not Employed 17a(30.4) 39a(68.6)
Student 6a(40) 9a(60)
Retired 9a(31) 20a(69)
SES Categories Responsiveness Chi-Square Linear by Linear Association
≤50 > 50
Level of Education No Formal Education 18a(33.3) 36a(66.7) 0.569[0.451]
Primary Education 33a(38.8) 52a(61.2)
Secondary Education 37a(35.9) 66a(64.1)
Tertiary Education 52a(31.3) 114a(68.7)
Employment Status Employed 55a(32.4) 115a(67.6) 0.675[0.879]
Not Employed 42a(36.5) 73a(63.5)
Student 18a(36.7) 31a(63.3)
Retired 25a(33.8) 49a(66.2)
Variable Categories Overall Rating (%) Chi-Square Linear by Linear Association
≤70 > 70
Level of Education No Formal Education 17a(31.5) 37a(68.5) 1.312[0.252]
Primary Education 32a(37.6) 53a(62.4)
Secondary Education 33a(32) 70a(68)
Tertiary Education 68a(41) 98a(59)
Employment Status Employed 60b(35.3) 110b(64.7) 8.711[0.033]*
Not Employed 51c(44.3) 64c(55.7)
Student 21c(42.9) 28c(57.1)
Retired 18a(24.3) 56a(75.7)

Each superscript letter denotes a subset of Variable categories whose row proportions do not differ significantly from each other at the .05 level, ()-%, [] - p-value

*indicate significant difference