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. 2020 May 13;22(5):e16965. doi: 10.2196/16965

Table 2.

Results for information technology–mediated communication and face-to-face communication groups.

Dependent and independent variables Group A: information technology–mediated communication Group B: face-to-face communication


Coefficient SE P value Coefficient SE P value
Self-care efficacy






Perceived communication effectiveness (H1) 0.116 0.025 <.001 0.167 0.029 <.001

Perceived media effectiveness (H4) 0.079 0.023 .001 0.158 0.026 <.001

Age 0.060 0.033 .07 0.312 0.667 .64

Gender 0.255 0.597 .67 0.036 0.038 .35

Level of education 0.450 0.286 .12 −0.128 0.267 .63
Patient satisfaction

Perceived communication effectiveness (H2) 0.236 0.016 <.001 0.349 0.025 <.001

Perceived media effectiveness (H5) 0.166 0.017 <.001 0.281 0.027 <.001

Age 0.047 0.021 .03 0.062 0.033 .06

Gender −0.35 0.383 .36 0.588 0.577 .31

Level of education 0.309 0.184 .09 0.595 0.231 .01
Perceived health outcome

Perceived communication effectiveness (H3) 0.126 0.017 <.001 0.171 0.025 <.001

Perceived media effectiveness (H6) 0.078 0.016 <.001 0.139 0.024 <.001

Age −0.033 0.022 .14 0.041 0.033 .21

Gender 0.275 0.403 .49 0.758 0.576 .19

Level of education 0.236 0.193 .23 0.19 0.23 .41