Table 1.

Analysis process

Summary of framework approach analysis procedure
Stage 1: transcription	Audio recordings are used to produce a verbatim transcription of the interview. Since the content is what is of primary interest, clean verbatim transcriptions are sufficient. The transcription process is a good opportunity to begin immersion in the data.
Stage 2: familiarisation	Familiarisation with whole interviews using audio recordings and/or transcripts and any field notes is a vital stage in interpretation. Any initial analytical notes, thoughts or impressions are recorded.
Stage 3: coding	Transcripts are read line by line, and a label (‘code’) is applied to each passage which summarises the important messages from that section. Because this study was inductive in nature, an open coding framework was applied, that is, coding anything potentially relevant rather than applying predefined codes.
Stage 4: development of analytical framework	When some initial transcripts have been coded, the researcher decides on a set of codes which will then be applied to all subsequent transcripts. Codes can be grouped together into categories or themes.
Stage 5: application of analytical framework	The working analytical framework is applied to all subsequent transcripts, and is iteratively updated as new codes emerge. In this study, NVivo software was used to facilitate this stage.
Stage 6: charting data into framework matrix	A matrix is generated using a spreadsheet, and the data from each transcript are ‘charted’ into the matrix. Data are summarised by category from each transcript, in a way which reduces the volume of data while still retaining the original meanings and sentiments of the participant. Interesting or illustrative quotations are also included in the matrix.
Step 7: interpretation	Gradually, characteristics of the data are identified, and theories or models explaining the narrative can be developed.