TABLE 1.

Wait Time Measures and Visit, Patient, and Provider Characteristics: Comparison by Patient Race/Ethnicity^†

Variables^‡	Overall	NHW	Hispanic/Latino	Black	Chinese	Asian Indian	Filipino	Japanese	Korean	Vietnamese
N (%)	198,379	141,214 (71.2)	17,495 (8.8)	2862 (1.4)	15,566 (7.9)	10,049 (5.1)	5037 (2.5)	3651 (1.8)	1356 (0.7)	1149 (0.6)
Patient-reported wait time and rating
Satisfaction: very good (N = 158,647) (%)	52.1	55.4	52.9^*	53.7	37.7^*	36.8^*	44.9^*	44.1^*	37.1^*	39.7^*
Postscheduled time at waiting area in minute (0–120) (N = 126,058)	8.4 (9.9)	8.1 (9.9)	9.2 (10.6)^*	9.1 (9.7)^*	8.8 (9.5)^*	9.1 (9.8)^*	9.7 (9.4)^*	8.4 (9.0)	8.6 (8.6)	10.3 (11.8)^*
EHR-based scheduled, arrived, and wait time indicators
Arrived late (N = 117,581) (%)	14.3	12.7	17.8^*	17.7^*	18.2^*	23.0^*	16.0^*	9.7^*	17.7^*	18.3^*
Time (postscheduled time) at waiting area (0–120) (N = 101,827)	9.2 (11.5)	9.3 (11.6)	9.3 (11.3)	9.5 (10.8)	8.9 (11.1)	9.0 (10.6)	8.9 (11.0)	9.0 (12.1)	8.2 (10.2)	9.3 (12.7)
Led to examination room before the scheduled time (N = 102,445) (%)	16.8	16.7	17.9	16.2	16.5	15.3^*	20.0^*	17.9	20.2	18.6
Long visit (scheduled for 30+ min) (%)	65.7	66.9	60.8^*	65.2	65.6	60.1^*	62.6^*	67.2	63.2	62.1
Visit time of the day (N = 118,137)
Early morning (6:00–9:59) (%)	22.6	22.3	21.6^*	21.0	26.0^*	23.6^*	21.6	24.8	23.2	21.6
Mid-morning (10:00–11:59) (%)	28.8	29.2	28.1^*	30.5	27.3	26.6	28.6	29.8	32.0^*	27.3
Early afternoon (12:00–14:59) (%)	26.5	27.1	25.7^*	26.8	24.3	24.7	26.4	24.5	23.1	26.8
Late afternoon (15:00–20:59) (%)	22.1	21.4	24.6^*	21.7	22.4^*	25.1^*	23.4^*	21.0	21.7	24.3
Other visit characteristics
Days between visit and survey return (11–183)	29.7 (18.1)	28.9 (17.2)	31.4 (19.9)^*	33.2 (22.2)^*	30.1 (17.9)^*	34.5 (23.0)^*	32.9 (21.2)^*	29.4 (17.9)	30.6 (18.1)	31.6 (20.3)^*
Primary care visit (%)	42.3	38.3	48.7^*	40.6	54.4^*	62.4^*	51.4^*	40.9	58.3^*	57.3^*
Own primary care physician visit (%)	31.6	28.5	35.0^*	30.2	42.1^*	47.4^*	39.2^*	30.7	43.7^*	43.2^*
No. years with the PCP	2.6 (3.5)	2.7 (3.6)	2.1 (3.0)^*	3.0 (3.9)	2.6 (3.3)	2.0 (2.7)^*	2.5 (3.3)^*	2.8 (3.6)	1.8 (2.8)^*	2.1 (3.0)^*
Preventive visit (%)	13.9	11.5	15.6^*	11.3	24.1^*	23.6^*	17.9^*	15.0^*	25.1^*	23.3^*
Visit for chronic condition (%)	23.8	24.9	22.2^*	29.5^*	19.5^*	17.6^*	25.0	24.5	16.2^*	19.2^*
Patient-provider race/ethnicity concordant (%)	54.1	69.4	4.4^*	2.3^*	36.8^*	22.1^*	1.9^*	4.7^*	16.4^*	2.3
Patient-provider language concordant in non-English (%)	0.7	0.1	2.1^*	—	4.4^*	—	—	2.1^*	3.2^*	2.3
Patient-provider language discordant (%)	3.9	1.4	12.7^*	—	18.4^*	—	—	8.2^*	16.5^*	16.5
Other patient characteristics
Age (0–107)	53.0 (24.0)	57.4 (22.4)	42.5 (24.9)^*	53.4 (20.1)^*	42.7 (24.6)^*	32.0 (23.0)^*	45.3 (22.8)^*	57.2 (21.6)	34.3 (23.7)^*	39.6 (22.5)^*
Female (%)	62.8	62.3	66.6^*	66.3	63.3	53.8^*	70.1^*	69.2^*	65.5	66.8
No. visits in the last year (0–10; top-coded)	3.9 (5.7)	4.2 (6.0)	3.6 (5.1)^*	4.3 (6.0)	2.7 (3.9)^*	2.9 (3.9)^*	3.3 (4.8)^*	3.3 (4.8)^*	2.6 (3.6)^*	2.6 (3.7)^*
Proportion of visits late for the appointment (0–1) (N = 153,203)	0.23 (0.22)	0.21 (0.21)	0.27 (0.22)^*	0.28 (0.23)^*	0.28 (0.23)^*	0.33 (0.24)^*	0.23 (0.21)^*	0.18 (0.19)^*	0.27 (0.23)^*	0.28 (0.24)^*
Proportion of visits arrived >15 min before the scheduled time (0–1) (N = 153,203)	0.22 (0.21)	0.22 (0.21)	0.22 (0.21)	0.25 (0.22)^*	0.19 (0.20)^*	0.16(0.18)^*	0.29 (0.24)^*	0.25 (0.23)^*	0.20 (0.22)	0.23 (0.23)

Statistically significant at *P < 0.001.

^†

For each variable, % (for dichotomous variable) or mean (SD) (for continuous variable) is presented.

^‡

N = 198,379, unless otherwise indicated.

EHR indicates electronic health record; NHW, non-Hispanic whites; PCP, primary care provider.