TABLE 3.

Racial/Ethnic difference in Wait Time and Satisfaction: Provider Random-Effects Model^†

Dependent Variables	Satisfaction: Very Good or Good	Satisfaction: Very Good
Variables	Odds Ratio	Odds Ratio
R/E (reference: NHW)
Hispanic/Latino	0.95	0.87
Black	0.94	0.83
Chinese	0.56*	0.59*
Asian Indian	0.48*	0.59*
Filipino	0.67*	0.57*
Japanese	0.59*	0.64*
Korean	0.45*	0.55*
Vietnamese	0.55*	0.63
Patient-reported (postscheduled) time at waiting area		0.88*
Patient-reported time at waiting area × R/E (reference: NHW)
Hispanic/Latino		1.03*
Black		1.03
Chinese		0.98
Asian Indian		0.98
Filipino		1.03
Japanese		0.99
Korean		1.00
Vietnamese		1.01
Observations	70,806	56,320
No. providers	833	824

^*P < 0.001.

^†Estimates from multivariate regression with provider random effects. Also included in the model but are not reported in the table are all the covariates in Table 2 including indicators of patient demographics, frequency of visits, tendency to arrive on time, EHR-based scheduled, arrived, and wait time measures, # days between survey return and visit, patient-provider relationship, and R/E and language concordance, visit type, provider characteristics, and department/clinic location).

NHW indicates non-Hispanic whites; R/E, race/ethnicity.