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. 2020 May 30;48:102193. doi: 10.1016/j.msksp.2020.102193

Table 1.

Considerations for preparing the physical environment for a telehealth consultation.

Physical environment
  • Select a physical space that is:
    • o
      Large enough to perform necessary tasks, e.g. perform an exercise;
    • o
      Free from clutter and potential trip hazards;
    • o
      Private to reduce unwanted distractions and maintains a level of privacy and confidentiality
  • Ensure necessary furniture (e.g. bed, chair) and/or equipment (e.g. light weights) is available.

Acoustic environment
  • Eliminate as much background noise as possible – close doors/windows; turn off television/radio; move to a room near the back of the house.

  • A headset (with microphone) can be worn to further reduce background noise while maintaining privacy and confidentiality.

  • Physical spaces with soft furnishings (e.g. carpet) can minimise echoing and other audio distortions.

Visual environment
  • Encourage backgrounds that are stationary and neutral in colour

  • Chose artificial lighting over natural light that is positioned in front and above the computer device to avoid glare and shadows.

Appropriate clothing
  • Encourage clothing that is plain and light in colour; clothes with heavy patterns or stripes can create visual distortions.

  • As per an in-person consult, ensure patient is wearing clothing that allows for necessary movement or de-robing as part of the examination.