Organisational case study of the design, development, implementation and use of care organising technologies |
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Accounts of 35 staff (developers, commissioners, local authority staff, voluntary agency staff) involved in developing and implementing care organising technologies
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Approximately 40 h of observation (eg, local authority planning meetings)
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43 documents plus researcher field notes about people and technologies involved in caring and care organising technologies
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Key interactions and interdependencies
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Key organisational strategies and how these change over time
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Perceptions on the development, design, safety and success of care organising technologies
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Assumptions built into the technology about:
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Individual user case studies of care organising technologies |
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Accounts of 27 users (10 Together, 10 TextMe and 7 Sharing Care)
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Descriptive and demographic data of users and those they are caring for
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Autoethnographic account (SS) of using Sharing Care and Together, plus screen capture of Together and TextMe interactions
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What is said and done by carers (and cared for person)
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Unfolding interaction, strategies for communication and use of technology
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How technology shapes and constrains caring
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How participants felt
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Internal social structures (what actors ‘know’ and how they interpret the strategic terrain, including what caring with/without technology means
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Human-technology-world relations (how carers, different technologies and the social world relate)
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‘Scripts’ held by users about how they should care and how this changes over time
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