TABLE 2.

Standardized loading estimates (SLE).

Construct	Items	SLE
WPO	My peers left the area when I entered.	0.63
	I involuntarily sat alone in a crowded lunchroom at work.	0.75
	I noticed others would not look at me at work.	0.75
	My peers at work shut me out of the conversation.	0.78
	My peers at work treated me as if I were not there.	0.71
Stress	I felt nervous and stressed.	0.74
	I felt emotionally drained from my work.	0.88
	I felt burned out or stressed by my work.	0.84
	I felt frustrated by my work.	0.89
POS	This organization values my contribution to its well-being.	0.69
	This organization really cares about my well-being.	0.80
	This organization cares about my general satisfaction at work.	0.86
CSS	I behave negatively toward customers.	0.63
	I intentionally hurry customers when I want to.	0.85
	I mistreat customers deliberately.	0.79
	I intentionally slows down service when I want to.	0.78

WPO: workplace ostracism; CSS: customer service sabotage; POS: perceived organizational support.