TABLE 3.

VOC meeting agenda template

1. A customer provides feedback to gathered team of relevant core staff and managers

2. A facilitator records feedback on whiteboard, flipchart, or computer

3. The participants agree to main themes related to issues with the project

4. The participants discuss possible improvements and brainstorm solutions

5. The team decides on action items and appropriate follow up and agrees on next steps

6. The facilitator provides meeting minutes and action items to participants and follows up with the core and the customer to ensure actions have been taken