TABLE 4.

How to conduct an RCA

1. Core management and staff associated with the project (consider including the customer who was impacted) meet to discuss nonconformance

2. Team agrees on problem to be addressed and desired outcomes of the meeting

3. Conduct RCA using suitable tools (e.g., Five Whys, Fishbone Diagram, etc.) and document discussions and outcomes

4. Discuss and prioritize mitigation strategies

5. Assign time-based action items to core staff or customer

6. Follow up with customer once action items are completed; update document to demonstrate resolution