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. 2020 May 9;12127:199–214. doi: 10.1007/978-3-030-49435-3_13

Table 2.

Evaluation results. We report on average values for RQs on the settings, Wit baseline (WA-B), DialogFlow baseline (DF-B), Wit + iConverse (WA-I), DialogFlow + iConverse (DF-I)

Criteria Settings Performance upgrades
WA-B WA-I DF-B DF-I WA-B ->WA-I DF-B ->DF-I
RQ1 120.5 34.1 78.6 39 56.61% 50.38
RQ2 NA 6.4 40.1 8.5 84.03% 78.80%
RQ3 NA 0.7 17.2 0.3 95.93% 98.25%
RQ4 NA 0 26.1 0 100% 100%