Table 1.

Encounter type.

	Number	%
Exposure
Human exposure	20,031	99.5
Animal exposure	92	0.5
Subtotal	20,123	95.5
Non-Exposure Confirmed Cases
Human non-exposure	74	0.4
Subtotal	74	0.4
Information Call
Drug information	285	32.6
Drug identification	94	10.7
Environmental information	97	11.1
Medical information	27	3.1
Occupational information	3	0.3
Poison information	85	9.7
Prevention / Safety / Education	19	2.2
Teratogenicity information	6	0.7
Other information	44	5.0
Substance abuse	7	0.8
Administrative	19	2.2
Caller referred	189	21.6
Subtotal	875	4.1
Total	21,072	100.0