Table 2.

Steps in the content analysis.

Meaning unit	Condensed meaning unit	Code	Category
That you can sit at home, in peace and quiet, when you feel like it and something comes up. You seldom come to think of things when you have the possibility to ask questions, at the hospital.	Studying the material when the questions arise	Available when the need arises	A web portal provides high availability and accessibility
The disease means that it’s hard for me to get going, I feel best in the evening and that’s when I can gather information in the portal.	Being able to gather information when I feel well	Availability tailored for my health	A web portal provides high availability and accessibility