Table 4.
Differences regarding patient satisfaction between patients treated in 2013 and patients treated in 2015
| Patient satisfaction variable | 2013 n = 108 |
2015 n = 108 |
p |
|---|---|---|---|
| A. Patient information and education | 7.47 | 7.98 | .013 |
| B. Expectation management | 7.69 | 8.09 | .127 |
| C. Alignment between both hospitals | 7.33 | 7.62 | .214 |
| D. Communication with the GP (SJG Weert) | 7.24 | 7.77 | .086 |
| E. Communication with the GP (Catharina) | 7.33 | 7.73 | .189 |
| F. Duration to approach and pathway (SJG Weert) | 8.09 | 8.18 | .729 |
| G. Duration to approach and pathway (Catharina) | 7.53 | 7.95 | .134 |
| H. Quality of care (SJG Weert) | 7.95 | 8.46 | .007 |
| I. Quality of care (Catharina) | 8.08 | 8.43 | .057 |
| J. Admission and stay (SJG Weert) | 8.00 | 8.39 | .032 |
| K. Admission and stay (Catharina) | 8.17 | 8.41 | .155 |
| L. General mark (SJG Weert) | 7.80 | 8.29 | .007 |
| M. General mark (Catharina) | 8.13 | 8.42 | .070 |
| N. Personal contact between patient and physician (SJG Weert) | 7.90 | 8.32 | .024 |
| O. Personal contact between patient and physician (Catharina) | 7.67 | 8.20 | .031 |