Table 1.

Research matrix.

Aim	Interview Questions	Source of Data	The technique of Data collection	The technique of Data Analysis
Understanding the impact of empathy-training on university undergraduates undergone this English language course	➢Why is it important to get emotionally involved with a friend's problem?	Students	Semi-structured interview	Thematic Analysis
	➢Do you think it is necessary to be on time when meeting a friend? Explain why?
	➢Why do you think that listening to others is important in a conversation?
	➢Do you think that sometimes lying to someone is okay to practice empathy? Why?
	➢What is the importance of good manners in a person's personal growth?
	➢How does seeing other people cry influence you?
	➢How good are you at understanding and handling any social situation?