Table 3.
Characteristics of contact who accessed the helpline and real-time chat (N=5031). Univariate logistic regression analysis; the significance code lies on the side where the proportion, or the mean, is the highest.
| Demographics | Helpline | Real-time chat | |
| Population, n (%) | 4881 (97.02) | 150 (2.98) | |
| Gender, n (%) | |||
|
|
Male | 3643 (74.64) | 124 (82.7)a |
|
|
Female | 1238 (25.36)a | 26 (17.3) |
| Age (years), mean (SD) | 41.3 (14.3)b | 32.8 (12.9) | |
|
|
<20 | 122 (2.50) | 14 (9.3)b |
| 20-29 | 1012 (20.73) | 65 (43.3)b | |
| 30-39 | 1283 (26.29)c | 35 (23.3) | |
| 40-49 | 1082 (22.17)a | 17 (11.3) | |
| 50-59 | 787 (16.12)a | 12 (8.0) | |
| ≥60 or older | 595 (12.19)a | 7 (4.7) | |
| Duration of contact (min), mean (SD) | 14.2 (13.9) | 28.6 (20.3)b | |
| Gambling type, n (%) | |||
|
|
Bets | 2006 (41.10) | 69 (46.0)c |
|
|
Casino | 1650 (33.80)c | 43 (28.7) |
|
|
Scratch cards | 1043 (21.37)b | 11 (7.3) |
|
|
Poker | 592 (12.13) | 41 (27.3)b |
|
|
Lottery | 515 (10.55)c | 10 (6.7) |
|
|
Others | 182 (3.73) | 16 (10.7)b |
| Media for gambling, n (%) | |||
|
|
Solely offline | 3419 (70.05)b | 67 (44.7) |
|
|
Web-based or both | 1462 (29.95) | 83 (55.3)b |
| Proxies for severity of gambling | |||
|
|
Gambling frequency weekly or more, n (%) | 4418 (90.51)c | 130 (86.7) |
|
|
Time since gambling initiation (years), mean (SD) | 14.1 (9.2) | 20.1 (9.7)c |
|
|
History of suicide attempt, n (%) | 110 (2.25) | 4 (2.7)c |
| Contact demand, n (%) | |||
|
|
Referral requested | 1258 (25.77)d | 24 (16.0) |
| Refusal to be referred |
101 (2.07) | 6 (4.0)c | |
| Actual referral, n (%) | |||
|
|
Referred | 2879 (58.98)c | 78 (52.0) |
|
|
Nonreferred | 2002 (41.02) | 72 (48.0)c |
| Self-exclusion, n (%) | 247 (5.06) | 9 (6.0)c | |
aP<.05.
bP<.001.
cNot significant.
dP<.01.