Table 1.

Patients were asked to complete a brief online survey at the end of each virtual visit to assess the quality of care. Responses shown to the questionnaire are from over 470 patients who responded to a survey during the ramp-up period from January 1, 2020, to March 26, 2020. The response rate was between 22 and 24%

Survey question	Favorable (N, %)	Neutral (N, %)	Unfavorable (N, %)
I would recommend virtual visits to friends & family	374 (83%)	53 (12%)	26 (6%)
I would like to use virtual visits for other types of care	354 (77%)	75 (16%)	31 (7%)
Instructions for gaining access to the system and completing my visit were clear and easy to complete	384 (82%)	42 (9%)	41 (9%)
My need & expectations for standards of care were met by having this visit online	408 (86%)	36 8%)	32 (7%)
The audio & video quality was appropriate for clear communication	369 (74%)	43 (9%)	84 (17%)