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. 2020 Jun 5;21(7):948–950. doi: 10.1016/j.jamda.2020.06.003

Table 3.

Self-Contemplation of Student Volunteers Making SOS Calls

Themes Representative Quotations
Positive
  • -

    I felt great.

  • -

    Overall I felt more positive after the conversation.

  • -

    Inspired to learn about the patient's story!
Empowered Making a difference
  • -

    Empowered that these calls make a difference,

  • -

    I'm happy to finally be doing something to make a difference in the COVID-19 outbreak

  • -

    I felt like I was able to do something small with just 10 minutes of my day, and I could hear the appreciation in his voice. I felt very fulfilled by this small act.
Contacting again
  • -

    Plan to call again next week
Comfort level
  • -

    It felt strange to ask about the social factors.
Learning geriatric issues
  • -

    I'm learning that I need to have more patience in future conversations with geriatrics patients. Talking to older patients on the phone means that I need to allow them more time to answer, especially if they have any sort of cognitive impairments.
Neutral
  • -

    Not uncomfortable, but not like I had made a huge difference.