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. 2020 May 25;7(5):e17345. doi: 10.2196/17345

Table 3.

Examples of text message revisions.

Original message Feedback Revised message
(1) Think about people who supported you in the past. What did they say or do that you value? Consider saying thanks in your own way. Or see if you’d like to Pay It Forward: [website link added]
  • This could make someone upset if the people who supported them in the past are no longer with them.

  • It could help, but because of my past and loss of everyone who cared, it makes me think bad thoughts.

  • “What small things have people said or done that brightened your day or helped you feel supported? See if you’d like to pay it forward: [website link added]”

(2) Everyone has triggers...situations, thoughts, emotions...that can signal a crisis. Knowing your triggers and how you’ll cope can help you stay in control.
  • Some people prefer not to use the word “trigger.”

  • I'd try not to think of triggers.

  • “What helps you feel taken care of...physically, emotionally, or spiritually? You are worth taking the time and space to nurture yourself. Self-care can also help you stay in control of strong emotions or triggers. See if you like any of these self-care tips [website link added]”

(3) What are some things you care most about in life? Consider keeping reminders of what matters to you where you might see them (phone, wallet, room?).
  • The phrasing is a little off, it took me a minute to realize that you meant keep important things in your room wallet and phone and not the important things are the room, wallet and phone.

  • “When you need a boost, try re-focusing on what’s important to you...people, places, goals, things you value. Think about keeping reminders of what matters to you where you might see them. [image added expressing sentiment]”

(4) Sometimes we feel supported by being around certain people. Take a moment to think about people or places that comfort or lift you up.
  • I think you should encourage them to hang out with the person or people that are helpful.

  • No man is an island. Take a moment to reflect on people & places that comfort or lift you up. Try spending time with them or connect in your own way.”

(5) How are you feeling today? Text back: GOOD, SOSO, or LOW [if LOW] Stay strong! Consider trying one of your coping tools that helps you feel better or reach out to someone. You have what it takes to get through this!
  • If low, give more direct instructions to feel better.

  • Maybe give an example of a coping skill.

  • “[if LOW] Stay strong! Consider trying one of your coping tools, reach out to someone or see [link to website] for tips. You have what it takes to get through this!”