Table 1.
Virtual Visit Patient Satisfaction Survey Results.a
| Question | No. | Score |
|---|---|---|
| Did this provider seem to know important information about your medical history? | 173 | 64.7 |
| Did this provider listen carefully to you? | 186 | 82.3 |
| Would you recommend this provider’s office to your family and friends? | 176 | 85.8 |
| Did this provider give you easy to understand information about these health questions or concerns? | 188 | 75.5 |
| Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider? | 178 | 84.8 |
| Method of connecting to the provider was easy. | 192 | 65.6 |
| Overall quality of the video or call. | 191 | 68.1 |
| Overall trust for the provider. | 184 | 81.5 |
| Amount of waiting before talking to the provider. | 195 | 66.7 |
| Know what to do if more questions. | 181 | 65.2 |
a
For each question, patients were asked to rate their experience from 0 to 100.