Table 4.

Examples of positive and negative responses given in the free-text question in the questionnaire

Positive responses	Negative responses
‘More time efficient’	‘I don’t trust that I am getting anything like the same sense of the other person that I get when face to face and that has to impact everything’
‘Added flexibility’
‘More convenient’	‘It felt more like a check-in, than a true appointment/review of mental state’
‘I do think they could have a place after COVID, in well selected patients’	‘Phone consultations cannot replace face to face consultations’

Respondents were asked to type any thoughts on their own experiences of telephone consultations and how they compare with face-to-face consultations. These were then grouped into positive, negative and neutral comments by consensus of the researchers.