| 1: Builds Rapport |
1384 (30.3) |
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She was extremely helpful, professional, and knowledgeable of my situation. But the reason it was an awesome experience, she made me feel as if she cared about my concerns as a patient by detailing every question asked, creating an atmosphere of comfortability.
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… A far more personable experience than I would have ever expected! Not only do you get the treatment you have sought after but a caring person who recognizes we are all just people at the end of the day!
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Perfect demeanor. Wonderful instincts. Powerful insight. The perfect doctor visit. Summed me up, compassionately.
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| 2: Patient Perspective |
71 (1.6) |
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Explained what was going on with my child in a language that I could understand.
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Dr […] got right to the point and solved my problem. I get anxious before talking to doctors and most authority figures, in general. Seeing someone listen, understand, and smile back at me is a huge relief. I appreciate that she did those things. I feel better already.
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I have to admit I was a tad leery about a video chat Dr visit, but he well exceeded my expectations. I felt that he truly cared about my overall well-being and not only for the primary visit purpose.
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Understood what my concerns were and took care of us.
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| 3: Expectation and Agenda Setting |
25 (0.5) |
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She was very clear on what I should take and when to visit again.
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He made me feel comfortable by telling me what he was doing while talking to me and why he was doing it.
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Asked if I was familiar and explained how Rx process worked.
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Answered all my questions and advised me what to expect.
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| 4: Elicits Information |
397 (8.7) |
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Doctor was very thorough when diagnosing my issue.
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She asked questions and explained why they were important to ask.
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She asked me a lot of questions to see exactly what was wrong with me.
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| 5: Listens, Is Attentive |
201 (4.4) |
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Dr listened and addressed concerns.
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Great patience in dealing with my son and me. Actually listens to what you're saying.
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She listened to my problems and discomfort and didn’t take long to help me.
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Very good listener and gives great advice.
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Very patient listening to my symptoms.
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He listened, was helpful, and his diagnosis was right on.
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| 6: Shares Information/Provides Guidance |
709 (15.5) |
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I liked how she explained everything and how she instructed me on how to test for various things, and how to keep monitoring him from home
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Detailed with answering my questions about my son’s respiratory illness.
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Gave me great information that I will be able to use to improve my health.
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She was great in explaining why she was prescribing the med and how to use it. Plus other little tips on how to help get some comfort.
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| 7: Shares Decision Making |
40 (0.9) |
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Very competent doctor who was able to successfully work together with me in order to help evaluate and treat my 3-year-old daughter.
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Asked all the right questions to move things along quickly, explained things clearly, and provided multiple treatment options.
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Looked up the facts and made sure my concerns were taken care of. Also formed a plan of action with me.
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Very informative of my options and how to proceed without going directly to antibiotics.
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Dr […] was to the point and asked thorough questions. I liked him asking me my opinion of the diagnosis, as well as what medications I am comfortable with.
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| 8: Spent Right Amount of Time |
242 (5.3) |
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Took time to explain recommendations.
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Dr […] was extremely friendly, professional, and took the time to understand my symptoms and never made me feel rushed!
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Took the time to go over alternatives to help with my symptoms.
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Dr […] was fast, efficient, and answered all of my questions.
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Think the doctor spent more time talking to me, and explaining options to relieve my symptoms, than I've had with in-office visit.
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Makes it a point to take the time needed for the patient to understand symptoms, medications, and dosage.
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Dr was efficient and friendly. Didn’t waste our time together.
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| 9: User Experience |
395 (8.6) |
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This app was so easy and convenient to use! In less than 10 minutes I was able to input my information, speak to a wonderful physician, and have a prescription ready at my pharmacy.
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Love being able to see a doctor at my convenience without waiting or leaving my home.
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I will most certainly use this app again and have already spread the word on how great this app is! :
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Easy-to-use app and no travel with a toddler is wonderful.
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This seems to be a great program. My first time using it since my new insurance has went into effect for 2016. This will be great to use instead of having to wait at my family doctor for hours and take time out of my day. Thanks!
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| 10: Uncodable |
888 (19.4) |
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Great.
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Awesome.
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Thanks!
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Best thing ever!
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| 11: Provided Treatment |
93 (2) |
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He diagnosed my sinus infection quickly and prescribed the medication I needed.
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Excellent service had 3 prescriptions called in would definitely use again.
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Gave me the medicine I needed for nausea.
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Was able to help me with my prescription medication. Now all I need to do is go to the pharmacy.
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| Negative comments |
127 (2.7) |
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Call dropped.
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I could not hear the doctor.
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Doctor could not hear me.
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Not enough time (accounted for 0.04%).
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