| Li 2020 (26) |
COVID-19 |
Internet hospital with medical consultation project team |
Mianyang, Sichuan Province, China |
26 Jan–1 Feb 2020 |
General public |
symptoms, psychological problems, public services, epidemic situation and public problems, other |
Internet-based hospital services can screen suspected patients and carry out psychological interventions to reduce social panic and contribute to the prevention and control of the epidemic |
| Zhang 2004 (27) |
SARS |
Hotline consultant |
Shenyang, Liaoning Province, China |
11 Apr–21 Jun 2003 |
General public |
symptoms, prevention and therapy, policy, complaint and advice, epidemic situation and public problem |
The consultation hotline can provide information related to the epidemic situation and reduce the psychological pressure of the social masses |
| Zhang 2003 (28) |
SARS |
Hotline consultant |
Beijing, China |
7 May–10 May 2003 |
General public |
symptoms, prevention and therapy, psychological problem, public service, other |
The fever consultation hotline can provide medical counseling services for residents, solve their fears, and save manpower and material resources |
| Lu 2003 (29) |
SARS |
Hotline consultant |
Shanxi Province, China |
30 Apr–9 Jun 2003 |
General public |
prevention and therapy, psychological problem, public service, policy, other |
The counseling hotline can provide SARS prevention knowledge and psychological counseling and eliminate the panic psychology of the public |
| Liang 2004 (30) |
SARS |
24 hours hotline consultant |
Guangdong Province, China |
15 Apr–26 May 2003 |
General public |
symptoms, prevention and therapy, psychological problem, public service, complaint and advice, other |
In catastrophic events, telephone counseling is an effective psychological intervention. |
| Li 2005 (31) |
SARS |
English hotline consultant |
Beijing, China |
7 Apr–10 Jun 2003 |
Foreigners |
symptoms, prevention and therapy, complaint and advice, epidemic situation and public problem, other |
The telephone number for foreigners consultation meets the needs of foreigners for health and disease prevention services, which is conducive to disease prevention and control |
| Li 2005 (32) |
SARS |
Hotline consultant |
Beijing, China |
23 Apr–9 May 2004 |
General public |
symptoms, prevention and therapy, psychological problem, public service, complaint and advice, epidemic situation and public problem, other |
The SARS counseling hotline provides health prevention and control and psychological counseling services for residents, which is conducive to disease prevention and control and social stability |
| Kaydos-Daniels 2004 (33) |
SARS |
Fever hotline, (fifty-two physicians) 8:00 a.m.–10:00 p.m. |
Taiwan, Taipei |
Not mentioned |
General public |
not mentioned |
Fever counseling hotline helps to find suspected SARS patients |
| Ma 2005 (34) |
SARS |
Hotline consultant |
Xi’an, Shanxi Province, China |
18 Apr–30 Jun 2003 |
General public |
symptoms, prevention and therapy, policy, complaint and advice, epidemic situation and public problem, other |
The SARS hotline can provide knowledge and information about SARS |
