Table 2.
Category definitions and counts for administrative apps (n=203).
| Categories | Category descriptions | Count, n (%) | ||||
| Administrative | Facilitates the conduct of administrative functions of a hospital or clinic setting | 203 (100.0) | ||||
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Front office | Helps support front office staff interaction with patients | 77 (37.9) | |||
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Scheduling | Helps schedule and manage patient appointments | 32 (15.7) | ||
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Patient check-in | Helps manage the patient check-in process | 12 (5.9) | ||
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Patient communication | Facilitates communication with patient for administrative purposes | 12 (5.9) | ||
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Document management | Helps capture and manage documents | 10 (4.9) | ||
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Answering service | Captures information related to after-hours patient calls | 4 (2.0) | ||
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Phone triage | Facilitates triage according to industry standard protocols | 3 (1.5) | ||
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Financial | Helps manage the financial needs of the clinic | 53 (26.1) | |||
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Patient billing | Captures and processes payment information from patients | 20 (9.9) | ||
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Insurance | Facilitates claims and authorization | 13 (6.4) | ||
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Collections | Manages patient collections | 8 (3.9) | ||
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Medical coding | Improves accuracy and efficiency of medical coding | 7 (3.4) | ||
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Patient pay estimation | Estimates cost of care | 3 (1.5) | ||
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Office administration | Supports the administrative needs of the clinic | 49 (24.1) | |||
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Analytics and reporting | Helps track, analyze, and report on clinical operations | 17 (8.4) | ||
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Patient experience | Measures the clinical experience of the patient | 13 (6.4) | ||
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Inventory management | Tracks inventory of medical products | 7 (3.4) | ||
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ITa systems management | Supports the IT system needs of a health care organization | 7 (3.4) | ||
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Compliance | Helps maintain, track, and/or report compliance | 4 (2.0) | ||
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Office device integration | Device used by office staff for administrative purposes | 17 (8.4) | |||
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Scanner integration | Integrates scanners with the EHRb | 7 (3.4) | ||
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Printer integration | Integrates printers with the EHR | 3 (1.5) | ||
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Signature pad integration | Integrates a signature pad with the EHR | 3 (1.5) | ||
aIT: information technology.
bEHR: electronic health record.