Fig 2.

Communication of positive, negative, and indeterminate results. Top row, Results for patients who are positive are directly discussed through phone communication, which serves 4 main purposes. Subsequent rows, Patients are provided additional resources if needed. Patients who are negative are contacted by phone or by direct messaging via Penn Medicine's patient portal. Patients with indeterminate results, typically due to test sample degradation, are called and asked to self-isolate until their symptoms resolve. ED, Emergency department; eval, evaluation; HCP, health care provider; PCP, primary care provider.