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. 2020 Jun 12;22(6):e19938. doi: 10.2196/19938

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©Ye Seul Bae, Kyung Hwan Kim, Sae Won Choi, Taehoon Ko, Chang Wook Jeong, BeLong Cho, Min Sun Kim, EunKyo Kang. Originally published in the Journal of Medical Internet Research (http://www.jmir.org), 12.06.2020.

This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in the Journal of Medical Internet Research, is properly cited. The complete bibliographic information, a link to the original publication on http://www.jmir.org/, as well as this copyright and license information must be included.

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Overall ICT operation flow according to the patient's journey. EHR, electronic health record. ICT: information and communications technology. Q&A: question and answer. SNUH: Seoul National University Hospital.