FIT kit return |
Kits returned to central lab contracted through the health plan |
Kits returned to clinics |
Phone and mail reminders |
Outreach through centralized vendor-supplied health coaches |
Outreach through a variety of clinic/health plan staff or no phone outreach. Vendor mailed reminder postcards for all clinics. |
Mailed materials |
All members received the same FIT and explanatory information from the health plan via the vendor |
Letters were co-branded by the health plan and the clinic, FIT type varied by clinic, and different materials (i.e., consent-to-treatment forms) were included depending on clinic |
Lab results |
Lab vendor sent FIT results to mail vendor. Mail vendor mailed a copy of the FIT results to the health plan and clinics. |
Clinics received results directly and health plan does not receive FIT results |
Follow-up care |
Clinics needed to incorporate results into EHR for follow-up. Health plan provided phone follow-up to encourage members with positive FIT tests to see their primary care providers |
Follow-up care followed usual clinic procedures |