Table 2.

Health facilities not fulfilling 90% of process service quality performance verification indicators in Mekelle zone, Tigray, Northern Ethiopia (n = 12)

Process quality items	No of facilities	Percent
Facility suitable opening hour	8	66.7
Client greeting and welcoming	7	58.3
Introducing himself to clients	7	58.3
Waiting time to the counselor	6	50
Adequacy of counseling session	6	50
Counselor confidence during counseling	7	58.3
Conduct history taking	8	66.7
Conduct physical examination	8	66.7
Screening for opportunistic infection	8	66.7
Discus issues of reproductive health	8	66.7
Support for disclosure	7	58.3
Reviewing need of partner notification	7	58.3
Reviewing ARV drug adherence	7	58.3
Reviewing about safe sex practice	8	66.7
Reviewing of HIV infection	8	66.7
Screening for substance abuse	6	50
Discus issues of psychosocial support	7	58.3
Counseling for nutritional support	8	66.7
Screening for STI	8	66.7
Screening for cervical cancer	8	66.7
Calling clients by name	6	50
Encouraging women to ask questions	6	50
Reviewing mothers understanding	6	50
Conduct child growth assessment	7	58.3
Review issues of child immunization	8	66.7
Reviewing issues of infant feeding	8	66.7
Initiating cotrimoxazole therapy	9	75
Review TB risk assessment	8	66.7
Conduct virological test at 6 weeks of age	6	50
Conduct anti-body test at 18 months of age	6	50