Table 2.

Focus group and interview discussion prompts.

Focus group composition	Discussion prompts
Patients and caregivers	What are some of the things you regularly do to help manage your (or your loved one’s) diabetes? What helps keep your blood glucose under control? What makes it difficult to control your blood glucose? What are some of the things you are worried about when it comes to your diabetes? Do you have any difficulty getting the care you need? If so, why do you think this is? What types of complications do you think you may have from your diabetes? What would you like to change about taking care of your diabetes? What types of things would you find more helpful to learn about? Tell me your thoughts on having a nurse help you regularly manage your diabetes? What are your thoughts about if the nurse communicated with you through the mobile phone? What else should we think about if we design a program to help people take better care of their diabetes?
Community and faith leaders	Do any of you have anyone in your community or home with diabetes? If so, what are some of the challenges people with diabetes face? As you all are community leaders, do people with diabetes come to you for any reason? If so, what types of things do they come to you for? What types of support, care, or services are they looking for? What do you think we can do to help people with diabetes in your community? Tell me your thoughts on potentially having a nurse help people with diabetes regularly manage their disease. What are your thoughts about using mobile phones to communicate with people with diabetes and help them manage their care? What challenges do you foresee with using mobile phones or having nurses help educate patients and manage their care? What recommendations do you have and what else should we consider that we haven’t asked about?
Key informant interview	How do you currently provide treatment for patients with diabetes? What are some of the challenges you and your patients face? What are some of the things that are working well? What do you perceive to be some of the main gaps in care and services for your patients with diabetes? What challenges do you face in communicating with your patients? What barriers exist, if any? Are the any cultural or spiritual considerations you need to take into account when providing care? What are your thoughts on the idea of task-shifting to a nurse-led model for day-to-day diabetes education and care management? What would you think is needed for education of the nursing personnel? What parameters should be considered in designing this type of care management system? What are your thoughts on the use of mobile health technology to manage diabetes? What are some considerations we should take into account in designing and planning for an intervention for diabetes care management in Ghana? What else is important for us to consider that we may not have asked about?