Figure 1.

Patient perceptions of telemedicine during the first 4 weeks of COVID-19. Age ≥60 years, telephone visits, and patients with no portal use were less likely to rate visit as good/better than face-to-face. Black patients were less likely to be satisfied with ease of technology or report probable/definite future telemedicine use. Telephone visits were less likely to be rated as good/better than face-to-face. Patients with no portal use less likely to rate visit as good/better than face-to-face, rate care as high quality, or report probable/definite future telemedicine use. ∗P < .05 in bivariate comparisons.